For the last two years I've been working for a support team. Basically what that entailed was dealing with problems related to the 5 different teams that we supported. Every three months or so we would start supporting a new team out of the five so we could get our hands wet with their software and learn how all the pieces work together. My official title was "Support Engineer".
Now that I've been promoted I'm actually working on one of the teams that my previous team supported. Instead of doing support work I'm now writing code and handling more complicated issues and projects. I already know everybody on the team and the manager, Mike Bundy, has been great with making me feel welcome. there are only 6 people on the team with one person leaving on Monday so it's very tight-knit. Definitely a step in the right direction. I've been asked by several people what my long-term goals are at Amazon. For the last two years it's been simply to get to where I am now. I have absolutely no idea where I want to go from here! :)